If an order is cancelled. EPW will refund or credit the account the deposit amount. However, if any charges are incurred by EPW for prepress , setup and materials attained to manufacture job that may EPW will charge for all work and services performed.
EPW warrants that material produced and delivered by EPW meets EPW’ standard specifications for the material or such other specifications as described on our website and meets generally accepted industry standards.
All custom-printed EPW products are unconditionally guaranteed against defects in quality and workmanship. If any custom-manufactured product produced by EPW from or through the use of materials is found to be defective in quality, or is shipped or labeled in error, EPW will replace or repair defective product and/or correct error in shipment or labeling at its own expense or, at EPW’ option, refund to customer part or all of the purchase paid to EPW, on the condition that a) written notice of such defect or error is received by EPW at its office within thirty (30) days after shipment by EPW to customer, and b) the defect or error did not result from a defect or error in the materials supplied by or on behalf of the customer. If said notice is not received by EPW within the date indicated above, EPW will be deemed to be released by customer from any and all liability.
The customer shall return any defective product to EPW should EPW so request. No merchandise may be returned to EPW without written return authorization by EPW. Product reruns or purchase price refunds will be prorated based on the quantity of defective merchandise returned.
Prior to returning any product, you must obtain an RMA (return merchandise authorization) number from EPW. The RMA number must appear on your address label. EPW reserves the right to refuse delivery of any item returned without an RMA number.
EPW is not responsible for any loss of revenue or profit or other financial damages of any kind whatsoever, whether direct or indirect, suffered by the customer for any reason whatsoever.
Orders for products not yet manufactured by EPW may be cancelled by either party at any time. The customer will be responsible for all costs incurred by EPW related to pre-manufacturing or manufacturing of any product, prior to receipt of notice of cancellation. After such cancellation, the customer’s materials and any completed product may be delivered to the customer only after all sums owed to EPW have been paid in full by cash or check.
EPW does not provide editorial services as part of the file review process for book printing or eBook distribution orders. Proofs will be printed and distributed as approved.